In this episode of "The Dental Domination Podcast," host Dan Brian of DentalScapes speaks with Jessica Martin, founder and CEO of Martin Management, about the critical role of patient experience in de...
In this episode of "The Dental Domination Podcast," host Dan Brian of DentalScapes speaks with Jessica Martin, founder and CEO of Martin Management, about the critical role of patient experience in dental practices — and how it all starts with handling the first phone call. Digging into psychology and "non-salesy" sales strategies, Dan and Jessica discuss common issues in call handling, such as having the wrong person answer the phone and the need for confidence in communication. The conversation highlights the significance of listening and building relationships with patients to ensure a positive experience.
FREE CALL HANDLING TRAINING FOR DENTAL PRACTICES!
Ready to implement these proven strategies to book more new patient appointments? Request our FREE video training and take your front desk team's performance to the next level! You'll also have an opportunity to schedule a FREE marketing strategy call with DentalScapes and a FREE patient experience and practice management consultation with Jessica Martin at Martin Management!
NEXT STEPS
- Request our FREE video training for dental front desk call handling
- Learn more about patient experience and practice management consulting from Martin Management
- Connect with Jessica on LinkedIn
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About the Author
Dan Brian
Co-Founder & Director of Client Services, DentalScapes
Dan Brian is co-founder and Director of Client Services at DentalScapes. A recognized early adopter of AI in dental marketing, Dan has been experimenting with and deploying AI tools since before they became mainstream — from AI-assisted content and Generative Engine Optimization (GEO) to predictive campaign analytics. He leads DentalScapes' marketing education programs for practice owners, including The Dental Marketing Mix podcast and The Dental Domination Program book.
